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Invoices & Payments

​Invoices​

 

Invoices MUST include:

  • Project name (one invoice per project if working on multiple Flatwater projects)

  • PO number, if PO was issued

  • Email address of your firm’s point of contact for your Accounts Receivable

 

Email invoices to accounting@flatwaterhomesllc.com

 

We do NOT accept paper invoices.

 

Invoices emailed directly to any Flatwater employee will delay the receipt of your payment. Use accounting@flatwaterhomesllc.com

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Payments​

 

To help expedite and facilitate timely payments, we highly recommend that all vendors set up a Melio account – www.melio.com.  This secure payment provider is used to process ALL of our payments.

 

Furthermore, by YOU entering your banking information into your Melio account, you can control changing this information in the future, and we ultimately never have access to or see your banking information, which adds another layer of security for you.  

 

Through Melio, you can choose multiple payment options, and our preferred payment option is ACH.  If you select any other option, this will delay your payment, and you will be subject to a fee of $5.00 per check or another option selected.

 

 

How to get paid 

 

Please read your General Terms and Conditions, sections 3 (progress payments) and 4 (final payment), which are provided with every Purchase Order we issue.

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Application for Payment (Invoicing) Instructions

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Please accept these Application for Payment/invoice (“PayApp”) instructions to assist your firm in getting paid promptly by Flatwater Homes for the amazing work/product your team(s) deliver for our clientele.

 

NOTE: if you have been getting paid regularly to date AND you are using the accounting@flatwaterhomesllc.com email address then there are no changes to your PayApp workflow.

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1.

All PayApps must be sent electronically as an attachment (pdf, jpeg, doc…) to accounting@flatwaterhomesllc.com

  • PayApp delivered by hand or received by US mail, fedex, or similar will not be processed for payment

  • PayApp sent as an embedded weblink to a payment tool like quickbooks or similar will not be processed for payment

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2.

Your PayApp must include the following information, or it will be rejected/returned.

  • The Project Name of your project

  • The Flatwater Homes PO# (provided you have a PO associated with your scope of work)

  • Email address for your firm’s Point of Contact responsible for your AR

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3.

We will only process PayApps for individual projects. If you are working on multiple project with our teams, you need to send separate PayApps for each project.

 

4.

We process PayApps on Tuesday and Thursdays each week. You will receive an email from www.melio.com when your payment is scheduled for delivery.

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Notes

  • If you have not been paid by Flatwater Homes before; the first time you submit a PayApp you will receive and email from www.melio.com requesting how you wish to receive your funds – ACH or hard copy check via mail. If you choose to receive a paper check, there may be fees associated with this service which will be paid through the removal of the fees from your check.

  • If you do not enter your data into www.melio.com then you will not receive your funds. This is a one-time set up. www.melio.com is the payment engine partnered with Quickbooks to expedite our vendor payments.

  • Your payment may be delayed for reasons which include:

    • You have not entered in your payment information to www.melio.com

    • You have not signed the electronic conditional lien waiver (if applicable) in Buildertrend

    • You do not have an updated Certificate of Insurance in our system (where applicable)

    • You have incomplete work or there are other similar job-related issues

  • If you need your funds quickly, please contact your Flatwater Homes Project Manager and they can expedite your payment for you. Fees associated with this expedited service will be removed from your payment.

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